CARE JOURNEYS
On-demand post-purchase support
Nothing is more frustrating that looking for the right product support resource when you need it the most…now.
Go above and beyond
People are demanding faster response times and more comprehensive support. Exceed customer expectations with all the product resources they need right at their fingertips.
Customers have easy access how-to-videos, their product manual, their warranty status, claims submission, extended warranty offers and more.
Offer digital resources at your customer’s fingertips
Concierge gives each individual customer access to personalized digital resources for each product they own, all directly from your brand. Advance sustainability initiatives by going digital-first to cut down on print material costs, call center handling times, and product returns.
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Product resources
Product Resources Journey
Give your customers instant access to the digital product materials they need, when they need them. Your brand will see a reduction in operating costs and increased brand sentiment.
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Warranty and entitlement check
Warranty and Entitlement Check Journey
For each individual registered product, customers can find warranty information; status, eligibility, and renewals all in one place.
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Claims Administration and Management
Claims Administration and Management Journey
Customers can quickly find the status of their current warranty coverage, easily submit a claim, and track the progress of claims. Brands can experience greater efficiency in their operating procedures and higher customer satisfaction.
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proactive maintenance
Proactive Maintenance Journey
Brands keep an open channel of communication with their customers for important moments such as service or maintenance alerts and product notifications or recalls.
Product Resources Journey
Give your customers instant access to the digital product materials they need, when they need them. Your brand will see a reduction in operating costs and increased brand sentiment.
Warranty and Entitlement Check Journey
For each individual registered product, customers can find warranty information; status, eligibility, and renewals all in one place.
Claims Administration and Management Journey
Customers can quickly find the status of their current warranty coverage, easily submit a claim, and track the progress of claims. Brands can experience greater efficiency in their operating procedures and higher customer satisfaction.
Proactive Maintenance Journey
Brands keep an open channel of communication with their customers for important moments such as service or maintenance alerts and product notifications or recalls.
Extend peace of mind with a brand backed protection plan
Your brand created their favorite product; so, you should be the one to keep protecting it. Registria’s turn-key Managed Care programs highlight your brand, not ours or a retailers. We truly manage every aspect of each program, from underwriting, to program design and management.
Inspire customer confidence with a brand backed protection plan