4 min read
Breaking Down Silos: A Difficult Challenge for Customer-Focused Brands
As we step into the new year, now is the perfect time for brands to evaluate how well they’re meeting customer expectations. For durable goods...
REGISTRIA'S
Ownership Experience Blog
Customer experience
Collin Cohen Featured in Fast Company
Registria CEO Collin Cohen shares his valuable insights on how Prime Day sales success hinges on post-purchase experience in an article featured on...
3 min read
How Smart QR Codes are Personalizing Consumer Engagement
QR code scans reached 26.95 million in 2023—a 433% increase over the past two years. In what feels like an instant, QR code interactions have...
5 min read
Boost Consumer Durable Sales: The Power of Reviews & Ratings
Why Reviews are the Unsung Hero of Consumer Durable Sales Customer reviews and ratings play a pivotal role in the success of any product or service,...
5 min read
Go Green, Save Green: Digitizing the Post-Purchase Experience
What do today's conscious consumers really want? Today’s product owners have high expectations for convenience, accessibility, and on-demand...
8 min read
Building a CX Tech Stack for Durable Goods Brands
What should you include in a CX Tech Stack? In today's competitive landscape, brands are bombarded with a vast array of technology solutions that...
Registria and Shinola's Success Story Featured on Marketing Sherpa
Dive into our exploration of how Shinola doubled product registrations and achieved a staggering 78% email open rate. The Marketing Sherpa article...
5 min read
From Siloed to Seamless: Optimizing a Durable Goods Tech Stack
How to Build (or Re-Build) a CX Tech Stack for Greater Customer Experience When it comes to delivering an exceptional customer experience (CX), the...
5 min read
Ownership Experience Best Practices
In our last post, we took an in-depth look atOwnership Experience(OX for short) and the many reasons why the OX has become a top priority for brands...
4 min read
What is the Ownership Experience (OX)?
To say that the term “customer experience” is ubiquitous is like saying there are quite a few stars in the galaxy. A simple Google search returns two...