CONCIERGESM
The omni-channel solution customers love
Web-based and flexible everywhere, Concierge offers personalization paired with convenience for every individual customer. Product owners easily get instant access to product support...24/7.
Remove the friction from owning a product
No two product owners have the same needs at any given time. Let Concierge work on behalf of your brand to provide everything customers need to love their post-purchase experience.
Web-based, flexible everywhere
Available on web, Concierge not an app, and is designed with flexibility that works for customers to enhance the experience of owning a product.
Take a holistic approach
Concierge connects the physical experience of owning a product, to a digital future of lifelong support. With our technology, customers get what they need, when they need it, every time.
Cut operating costs
Accelerate brand initiatives by saving on print costs, call center handling times, and returns with digital-first resources that customers love to interact with.
Exceed customer expectations by predicting their needs
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ONBOARDING JOURNEYS
Onboarding Journeys
Identify more product owners and capture more valuable, verified first-party data to deliver future experiences to customers that are personalized and jam packed with value.
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Customer Care Journeys
Care Journeys
Provide product owners with instant access to everything they need to get the most out of their product. From video tutorials and product manuals, to FAQs, claims management, and maintenance alerts, Concierge provides a seamless way to engage with your customers and share information about the products they own.
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Commerce Journeys
Commerce Journeys
Offer product owners personalized accessories, extended protection plans, proactive services and more with Commerce journeys. Grow customer lifetime value, increase visibility of your eCommerce sites, embed surveys and collect reviews all through Concierge.
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OUR TECHNOLOGY
Our Technology
Our technology ensures product owners enjoy every moment of the product ownership experience. The Ownership Experience Management Platform captures and makes each brand’s first-party data available via API integrations to optimize marketing campaigns, customer support, sales channels, and more.
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MY PRODUCTS
My Products
View all registered brand products in one place to quickly access product information, view warranty information, submit a claim or add more products, all through Concierge.
Deliver all their favorite brand products, in one place
Onboarding Journeys
Identify more product owners and capture more valuable, verified first-party data to deliver future experiences to customers that are personalized and jam packed with value.
Care Journeys
Provide product owners with instant access to everything they need to get the most out of their product. From video tutorials and product manuals, to FAQs, claims management, and maintenance alerts, Concierge provides a seamless way to engage with your customers and share information about the products they own.
Commerce Journeys
Offer product owners personalized accessories, extended protection plans, proactive services and more with Commerce journeys. Grow customer lifetime value, increase visibility of your eCommerce sites, embed surveys and collect reviews all through Concierge.
Our Technology
Our technology ensures product owners enjoy every moment of the product ownership experience. The Ownership Experience Management Platform captures and makes each brand’s first-party data available via API integrations to optimize marketing campaigns, customer support, sales channels, and more.
My Products
View all registered brand products in one place to quickly access product information, view warranty information, submit a claim or add more products, all through Concierge.
Deliver all their favorite brand products, in one place